| An integrated framework for customer value and customer‐relationship‐management performance: a customer‐based perspective from China Y Wang, H Po Lo, R Chi, Y Yang Managing service quality: An international journal 14 (2/3), 169-182, 2004 | 1359 | 2004 |
| An integrated framework for service quality, customer value, satisfaction: Evidence from China's telecommunication industry Y Wang, HP Lo, Y Yang Information systems frontiers 6, 325-340, 2004 | 882 | 2004 |
| The antecedents of service quality and product quality and their influences on bank reputation: evidence from the banking industry in China Y Wang, HP Lo, YV Hui Managing Service Quality: An International Journal 13 (1), 72-83, 2003 | 706 | 2003 |
| Customer relationship management capabilities: Measurement, antecedents and consequences Y Wang, H Feng Management Decision 50 (1), 115-129, 2012 | 457 | 2012 |
| Service quality, customer satisfaction and behavior intentions: Evidence from China’s telecommunication industry Y Wang, HP Lo info 4 (6), 50-60, 2002 | 346 | 2002 |
| The constituents of core competencies and firm performance: evidence from high-technology firms in China Y Wang, HP Lo, Y Yang Journal of Engineering and Technology Management 21 (4), 249-280, 2004 | 282 | 2004 |
| Customer‐focused performance and the dynamic model for competence building and leveraging: A resource‐based view Y Wang, HP Lo Journal of Management Development 22 (6), 483-526, 2003 | 201 | 2003 |
| How technological capability influences business performance: An integrated framework based on the contingency approach Y Wang, HP Lo, Q Zhang, Y Xue Journal of Technology Management in China 1 (1), 27-52, 2006 | 145 | 2006 |
| The roles of brand equity and corporate reputation in CRM: a Chinese study Y Wang, JA Kandampully, HP Lo, G Shi Corporate Reputation Review 9, 179-197, 2006 | 136 | 2006 |
| Informational or emotional appeals in crowdfunding message strategy: An empirical investigation of backers’ support decisions D Xiang, L Zhang, Q Tao, Y Wang, S Ma Journal of the Academy of Marketing Science 47, 1046-1063, 2019 | 114 | 2019 |
| Customer participation in virtual brand communities: The self-construal perspective Y Wang, SS Ma, D Li Information & Management 52 (5), 577-587, 2015 | 110 | 2015 |
| Governing local supplier opportunism in China: Moderating role of institutional forces M Wang, Q Zhang, Y Wang, S Sheng Journal of Operations Management 46, 84-94, 2016 | 104 | 2016 |
| 顾客价值及其驱动因素剖析 杨龙， 王永贵 管理世界, 146-147, 2002 | 104 | 2002 |
| 客户关系管理的内涵, 驱动因素及成长维度 杨永恒， 王永贵， 钟旭东 南开管理评论 5 (2), 48-52, 2002 | 94 | 2002 |
| Alliance formation in the midst of market and network: Insights from resource dependence and network perspectives J Xia, Y Wang, Y Lin, H Yang, S Li Journal of Management 44 (5), 1899-1925, 2018 | 73 | 2018 |
| Asymmetric effects of regulatory focus on expected desirability and feasibility of embracing self‐service technologies H Jia, Y Wang, L Ge, G Shi, S Yao Psychology & Marketing 29 (4), 209-225, 2012 | 73 | 2012 |
| Project customization and the supplier revenue–cost dilemmas: The critical roles of supplier–customer coordination Y Wang, J Lee, E Fang, S Ma Journal of Marketing 81 (1), 136-154, 2017 | 72 | 2017 |
| Exploitation and exploration in international joint ventures: Moderating effects of partner control imbalance and product similarity J Lu Jin, KZ Zhou, Y Wang Journal of International Marketing 24 (4), 20-38, 2016 | 72 | 2016 |
| Customers’ perceived benefits of interacting in a virtual brand community in China Y Wang, SF Chan, Z Yang Journal of Electronic Commerce Research 14 (1), 49-66, 2013 | 72 | 2013 |
| Managing relationships with power advantage buyers: The role of supplier initiated bonding tactics in long-term buyer–supplier collaborations Y Wang, N Wang, L Jiang, Z Yang, V Cui Journal of Business Research 69 (12), 5587-5596, 2016 | 71 | 2016 |
Yongheng YangTsinghua University, School of Public Policy and ManagementVerified email at tsinghua.edu.cn
