| Self-service technology kiosk design for restaurants: An QFD application S Park, X Lehto, M Lehto International Journal of Hospitality Management 92, 102757, 2021 | 81 | 2021 |
| Delighted or outraged? Uncovering key drivers of exceedingly positive and negative theme park guest experiences EN Torres, A Milman, S Park Journal of Hospitality and Tourism Insights 1 (1), 65-85, 2018 | 47 | 2018 |
| Transforming the guest–host relationship: A convivial tourism approach X Lehto, D Davari, S Park International Journal of Tourism Cities 6 (4), 1069-1088, 2020 | 32 | 2020 |
| Customer delight and outrage in theme parks: A roller coaster of emotions EN Torres, A Milman, S Park International Journal of Hospitality & Tourism Administration 22 (3), 338-360, 2021 | 28 | 2021 |
| Service quality dimensions in hotel service delivery options: Comparison between human interaction service and self-service technology S Park, DJ Kwun, JY Park, D Bufquin International Journal of Hospitality & Tourism Administration 23 (5), 931-958, 2022 | 24 | 2022 |
| Understanding the opaque priority of safety measures and hotel customer choices after the COVID-19 pandemic: an application of discrete choice analysis S Park, X Lehto Journal of Travel & Tourism Marketing 38 (7), 653-665, 2021 | 17 | 2021 |
| Traveler attitudes toward biometric data-enabled hotel services: Can risk education play a role? XY Lehto, S Park, ME Mohamed, MR Lehto Cornell Hospitality Quarterly 64 (1), 74-94, 2023 | 14 | 2023 |
| More is not always better: determinants of choice overload and satisfaction with customization in fast casual restaurants S Park, J Kang Journal of Hospitality Marketing & Management 31 (2), 205-225, 2022 | 13 | 2022 |
| Panic buying: Modeling what drives it and how it deteriorates emotional well‐being C Huan, S Park, J Kang Family and Consumer Sciences Research Journal 50 (2), 150-164, 2021 | 10 | 2021 |
| Automated, human, or semi-automated service in restaurants? An investigation of technology-enabled service designs and customer attribution S Park, X Lehto International Journal of Hospitality Management 104, 103217, 2022 | 7 | 2022 |
| Human-Automation Interaction in Hospitality and Tourism: Toward a Frictionless Experience Y Liu, MEA Mohamed, S Park, X Lehto Human-Automation Interaction: Manufacturing, Services and User Experience …, 2022 | 1 | 2022 |
| Comparing Self-Service Technologies and Human Interaction Services in the Hotel Industry S Park | 1 | 2018 |
| Balancing Work and Leisure: Unraveling Constraints on Work-Leisure Integration in Bleisure Travel S Park, X Lehto, J Kang International Journal of Hospitality & Tourism Administration, 1-27, 2024 | | 2024 |
