Measuring student satisfaction at a UK university J Douglas, A Douglas, B Barnes Quality assurance in education 14 (3), 251-267, 2006 | 1069 | 2006 |
Critical success factors of continuous improvement in the public sector: A literature review and some key findings KJ Fryer, J Antony, A Douglas The TQM magazine 19 (5), 497-517, 2007 | 477 | 2007 |
Corporate social reporting in Irish financial institutions A Douglas, J Doris, B Johnson The TQM Magazine 16 (6), 387-395, 2004 | 325 | 2004 |
The case for ISO 9000 A Douglas, S Coleman, R Oddy The TQM magazine 15 (5), 316-324, 2003 | 297 | 2003 |
Integrated management systems in small and medium enterprises A Douglas, D Glen Total quality management 11 (4-6), 686-690, 2000 | 270 | 2000 |
Does size matter for Six Sigma implementation? Findings from the survey in UK SMEs M Kumar, J Antony, A Douglas The TQM journal 21 (6), 623-635, 2009 | 204 | 2009 |
Lean six sigma in a call centre: a case study A Laureani, J Antony, A Douglas International journal of productivity and performance management 59 (8), 757-768, 2010 | 196 | 2010 |
Evaluating teaching quality J Douglas, A Douglas Quality in Higher education 12 (1), 3-13, 2006 | 190 | 2006 |
The effect of academic culture on the implementation of the EFQM Excellence Model in UK universities J Davies, A Douglas, J Douglas Quality Assurance in Education 15 (4), 382-401, 2007 | 136 | 2007 |
Why quality management programs fail: a strategic and operations management perspective M Asif, E Joost de Bruijn, A Douglas, OAM Fisscher International Journal of Quality & Reliability Management 26 (8), 778-794, 2009 | 132 | 2009 |
Implementing the EFQM excellence model in a local authority C George, F Cooper, A Douglas Managerial auditing journal 18 (2), 122-127, 2003 | 108 | 2003 |
Observation: a Lean tool for improving the effectiveness of Lean Six Sigma V Arumugam, J Antony, A Douglas The TQM Journal 24 (3), 275-287, 2012 | 93 | 2012 |
Maximizing the benefits of ISO 9000 implementation A Douglas, D Kirk, C Brennan, A Ingram Total Quality Management 10 (4-5), 507-513, 1999 | 93 | 1999 |
The move towards managerialism: Perceptions of staff in “traditional” and “new” UK universities SK Kok, A Douglas, B McClelland, D Bryde Tertiary Education and Management 16 (2), 99-113, 2010 | 91 | 2010 |
Integrating management systems: does the location matter? A Simon, A Douglas International Journal of Quality & Reliability Management 30 (6), 675-689, 2013 | 71 | 2013 |
Six Sigma and leadership: some observations and agenda for future research S Suresh, J Antony, M Kumar, A Douglas The TQM Journal 24 (3), 231-247, 2012 | 70 | 2012 |
E‐quality in the e‐services provision of legal practices A Douglas, L Muir, K Meehan Managing Service Quality: An International Journal 13 (6), 483-491, 2003 | 67 | 2003 |
Campus spies? Using mystery students to evaluate university performance A Douglas, J Douglas Educational Research 48 (1), 111-119, 2006 | 62 | 2006 |
What does the future hold for quality professionals in organisations of the twenty-first century? J Antony The TQM Journal 25 (6), 677-685, 2013 | 54 | 2013 |
Complaints procedures in local government: informing your customers C Brennan, A Douglas International journal of public sector management 15 (3), 219-236, 2002 | 52 | 2002 |