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Pan Fan
Pan Fan
西安交通大学
Verified email at stu.xjtu.edu.cn
Title
Cited by
Cited by
Year
Voicing out or switching away? A psychological climate perspective on customers’ intentional responses to service failure
CJ Li, F Li, P Fan, K Chen
International Journal of Hospitality Management 85, 102361, 2020
262020
Combating team hopelessness: How and why leader interpersonal emotion management matters
F Wang, W Liu, CD Ling, P Fan, Y Chen
Personnel Psychology 76 (3), 797-827, 2023
52023
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Articles 1–2