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James G. Maxham III (Trey)
James G. Maxham III (Trey)
Farish Entrepreneurial Research Professor
Verified email at virginia.edu - Homepage
Title
Cited by
Cited by
Year
A longitudinal study of complaining customers' evaluations of multiple service failures and recovery efforts
JG Maxham III, RG Netemeyer
Journal of marketing 66 (4), 57-71, 2002
17062002
Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions
JG Maxham III
Journal of business research 54 (1), 11-24, 2001
15902001
Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent
JG Maxham III, RG Netemeyer
Journal of retailing 78 (4), 239-252, 2002
15442002
Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees
MD Hartline, JG Maxham III, DO McKee
Journal of marketing 64 (2), 35-50, 2000
13642000
Firms reap what they sow: the effects of shared values and perceived organizational justice on customers’ evaluations of complaint handling
JG Maxham III, RG Netemeyer
Journal of Marketing 67 (1), 46-62, 2003
9202003
Conflicts in the work–family interface: Links to job stress, customer service employee performance, and customer purchase intent
RG Netemeyer, JG Maxham III, C Pullig
Journal of marketing 69 (2), 130-143, 2005
7182005
Return shipping policies of online retailers: Normative assumptions and the long-term consequences of fee and free returns
AB Bower, JG Maxham III
Journal of Marketing 76 (5), 110-124, 2012
2682012
The retail value chain: linking employee perceptions to employee performance, customer evaluations, and store performance
JG Maxham III, RG Netemeyer, DR Lichtenstein
Marketing Science 27 (2), 147-167, 2008
2542008
A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context.
AR Zablah, BD Carlson, DT Donavan, JG Maxham III, TJ Brown
Journal of Applied Psychology 101 (5), 743, 2016
1902016
Employee versus supervisor ratings of performance in the retail customer service sector: Differences in predictive validity for customer outcomes
RG Netemeyer, JG Maxham III
Journal of Retailing 83 (1), 131-145, 2007
1872007
Store manager performance and satisfaction: Effects on store employee performance and satisfaction, store customer satisfaction, and store customer spending growth.
RG Netemeyer, JG Maxham III, DR Lichtenstein
Journal of Applied Psychology 95 (3), 530, 2010
1712010
Salesforce automation systems: An exploratory examination of organizational factors associated with effective implementation and salesforce productivity
C Pullig, JG Maxham III, JF Hair Jr
Journal of Business Research 55 (5), 401-415, 2002
1532002
The relationships among manager-, employee-, and customer-company identification: Implications for retail store financial performance
DR Lichtenstein, RG Netemeyer, JG Maxham III
Journal of Retailing 86 (1), 85-93, 2010
1272010
Identification with the retail organization and customer-perceived employee similarity: Effects on customer spending.
RG Netemeyer, CM Heilman, JG Maxham III
Journal of Applied Psychology 97 (5), 1049, 2012
772012
Student expectations of the university experience: Levels and antecedents for pre-entry freshmen
JW Licata, JG Maxham
Journal of Marketing for Higher Education 9 (1), 69-91, 1999
581999
Does selective sales force training work?
Y Atefi, M Ahearne, JG Maxham III, DT Donavan, BD Carlson
Journal of Marketing Research 55 (5), 722-737, 2018
522018
III, & Netemeyer, RG (2003). Firms reap what they sow: the effects of shared values and perceived organizational justice on customers’ evaluations of complaint handling
JG Maxham
Journal of Marketing 67 (1), 46-62, 0
28*
Identification and aftermarket personalization with durable goods
DT Donavan, S Janda, JG Maxham III
Psychology & Marketing 32 (6), 611-623, 2015
262015
The impact of a new retail brand in-store boutique and its perceived fit with the parent retail brand on store performance and customer spending
RG Netemeyer, CM Heilman, JG Maxham III
Journal of Retailing 88 (4), 462-475, 2012
262012
Modeling customer perceptions of complaint handling: the effects of perceived justice on complainant attitudes and intentions
JG Maxham, RG Netemeyer
Journal of Retailing 78 (4), 239-252, 2002
192002
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