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Citations per year
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Cited by
All
Since 2019
Citations
29
29
h-index
1
1
i10-index
1
1
0
14
7
2022
2023
2024
3
12
13
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Khanh Le
Lecturer in Marketing
Verified email at lancaster.ac.uk -
Homepage
service management
service technology
AI
Robot
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Year
Employee-(ro) bot collaboration in service: an interdependence perspective
KBQ Le, L Sajtos, KV Fernandez
Journal of Service Management 34 (2), 176-207
, 2023
28
2023
The Future of Work: Understanding the Effectiveness of Collaboration Between Human and Digital Employees in Service
KBQ Le, L Sajtos, WH Kunz, KV Fernandez
Journal of Service Research, 1-20
, 2024
1
2024
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