| Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry ICL Ng, R Maull, N Yip European management journal 27 (6), 377-387, 2009 | 354 | 2009 |
| Frameworks for understanding business process re‐engineering SJ Childe, RS Maull, J Bennett International Journal of operations & production management, 1994 | 305 | 1994 |
| Organisational culture and quality improvement R Maull, P Brown, R Cliffe International Journal of Operations & Production Management, 2001 | 288 | 2001 |
| Understanding business process management: implications for theory and practice PA Smart, H Maddern, RS Maull British journal of management 20 (4), 491-507, 2009 | 277 | 2009 |
| Servitization and operations management: a service dominant-logic approach M Howard, N Caldwell, L Smith, R Maull, ICL Ng International Journal of Operations & Production Management, 2014 | 267 | 2014 |
| Customer satisfaction and service quality in UK financial services H Maddern, R Maull, A Smart, P Baker International Journal of Operations & Production Management, 2007 | 184 | 2007 |
| Demand chain management theory: constraints and development from global aerospace supply webs T Williams, R Maull, B Ellis Journal of operations management 20 (6), 691-706, 2002 | 181 | 2002 |
| Transitioning from a goods‐dominant to a service‐dominant logic: Visualising the value proposition of Rolls‐Royce I Ng, G Parry, L Smith, R Maull, G Briscoe Journal of Service Management, 2012 | 173 | 2012 |
| Alternative perspectives on service quality and customer satisfaction: the role of BPM V Kumar, PA Smart, H Maddern, RS Maull International Journal of Service Industry Management, 2008 | 166 | 2008 |
| Factors characterising the maturity of BPR programmes RS Maull, DR Tranfield, W Maull International Journal of Operations & Production Management, 2003 | 157 | 2003 |
| Service delivery system design: characteristics and contingencies P Jonsson, M Johansson, F Ponsignon, PA Smart, RS Maull International Journal of Operations & Production Management, 2011 | 143 | 2011 |
| The impact of operations performance on customer loyalty V Kumar, L Batista, R Maull Service Science 3 (2), 158-171, 2011 | 128 | 2011 |
| Embedding the new discipline of service science I Ng, R Maull, L Smith The science of service systems, 13-35, 2011 | 105 | 2011 |
| Contextual variety, Internet-of-Things and the choice of tailoring over platform: Mass customisation strategy in supply chain management I Ng, K Scharf, G Pogrebna, R Maull International Journal of Production Economics 159, 76-87, 2015 | 103 | 2015 |
| Current issues in business process re‐engineering RS Maull, AM Weaver, SJ Childe, PA Smar, J Bennett International Journal of Operations & Production Management, 1995 | 101 | 1995 |
| Service supply chains: A customer perspective R Maull, J Geraldi, R Johnston Journal of Supply Chain Management 48 (4), 72-86, 2012 | 94 | 2012 |
| Emerging digital frontiers for service innovation C Peters, P Maglio, R Badinelli, RR Harmon, R Maull, JC Spohrer, ... Communications of the Association for Information Systems: CAIS 1 (39), online, 2016 | 89 | 2016 |
| Distributed ledger technology: Applications and implications R Maull, P Godsiff, C Mulligan, A Brown, B Kewell Strategic Change 26 (5), 481-489, 2017 | 88 | 2017 |
| The development of supply chain management within the aerospace manufacturing sector RR Bales, RS Maull, Z Radnor Supply chain management: An international journal, 2004 | 79 | 2004 |
| Operationalising IoT for reverse supply: the development of use-visibility measures GC Parry, SA Brax, RS Maull, ICL Ng Supply Chain Management: An International Journal, 2016 | 72 | 2016 |
Irene C L NgProfessor of Marketing and Service SystemsVerified email at warwick.ac.uk
