roger maull
roger maull
Verified email at exeter.ac.uk - Homepage
Title
Cited by
Cited by
Year
Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry
ICL Ng, R Maull, N Yip
European management journal 27 (6), 377-387, 2009
3542009
Frameworks for understanding business process re‐engineering
SJ Childe, RS Maull, J Bennett
International Journal of operations & production management, 1994
3051994
Organisational culture and quality improvement
R Maull, P Brown, R Cliffe
International Journal of Operations & Production Management, 2001
2882001
Understanding business process management: implications for theory and practice
PA Smart, H Maddern, RS Maull
British journal of management 20 (4), 491-507, 2009
2772009
Servitization and operations management: a service dominant-logic approach
M Howard, N Caldwell, L Smith, R Maull, ICL Ng
International Journal of Operations & Production Management, 2014
2672014
Customer satisfaction and service quality in UK financial services
H Maddern, R Maull, A Smart, P Baker
International Journal of Operations & Production Management, 2007
1842007
Demand chain management theory: constraints and development from global aerospace supply webs
T Williams, R Maull, B Ellis
Journal of operations management 20 (6), 691-706, 2002
1812002
Transitioning from a goods‐dominant to a service‐dominant logic: Visualising the value proposition of Rolls‐Royce
I Ng, G Parry, L Smith, R Maull, G Briscoe
Journal of Service Management, 2012
1732012
Alternative perspectives on service quality and customer satisfaction: the role of BPM
V Kumar, PA Smart, H Maddern, RS Maull
International Journal of Service Industry Management, 2008
1662008
Factors characterising the maturity of BPR programmes
RS Maull, DR Tranfield, W Maull
International Journal of Operations & Production Management, 2003
1572003
Service delivery system design: characteristics and contingencies
P Jonsson, M Johansson, F Ponsignon, PA Smart, RS Maull
International Journal of Operations & Production Management, 2011
1432011
The impact of operations performance on customer loyalty
V Kumar, L Batista, R Maull
Service Science 3 (2), 158-171, 2011
1282011
Embedding the new discipline of service science
I Ng, R Maull, L Smith
The science of service systems, 13-35, 2011
1052011
Contextual variety, Internet-of-Things and the choice of tailoring over platform: Mass customisation strategy in supply chain management
I Ng, K Scharf, G Pogrebna, R Maull
International Journal of Production Economics 159, 76-87, 2015
1032015
Current issues in business process re‐engineering
RS Maull, AM Weaver, SJ Childe, PA Smar, J Bennett
International Journal of Operations & Production Management, 1995
1011995
Service supply chains: A customer perspective
R Maull, J Geraldi, R Johnston
Journal of Supply Chain Management 48 (4), 72-86, 2012
942012
Emerging digital frontiers for service innovation
C Peters, P Maglio, R Badinelli, RR Harmon, R Maull, JC Spohrer, ...
Communications of the Association for Information Systems: CAIS 1 (39), online, 2016
892016
Distributed ledger technology: Applications and implications
R Maull, P Godsiff, C Mulligan, A Brown, B Kewell
Strategic Change 26 (5), 481-489, 2017
882017
The development of supply chain management within the aerospace manufacturing sector
RR Bales, RS Maull, Z Radnor
Supply chain management: An international journal, 2004
792004
Operationalising IoT for reverse supply: the development of use-visibility measures
GC Parry, SA Brax, RS Maull, ICL Ng
Supply Chain Management: An International Journal, 2016
722016
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