| The determinants of students' perceived learning outcomes and satisfaction in university online education: An empirical investigation SB Eom, HJ Wen, N Ashill Decision Sciences Journal of Innovative Education 4 (2), 215-235, 2006 | 1259 | 2006 |
| The role of customer orientation as a moderator of the job demand–burnout–performance relationship: A surface-level trait perspective E Babakus, U Yavas, NJ Ashill Journal of retailing 85 (4), 480-492, 2009 | 480 | 2009 |
| The determinants of students’ perceived learning outcomes and satisfaction in university online education: An update SB Eom, N Ashill Decision Sciences Journal of Innovative Education 14 (2), 185-215, 2016 | 433 | 2016 |
| An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study M Rod, NJ Ashill, J Shao, J Carruthers Marketing Intelligence & Planning 27 (1), 103-126, 2009 | 358 | 2009 |
| Service worker burnout and turnover intentions: Roles of person-job fit, servant leadership, and customer orientation E Babakus, U Yavas, NJ Ashill Services Marketing Quarterly 32 (1), 17-31, 2010 | 343 | 2010 |
| The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management … NJ Ashill, M Rod, J Carruthers Journal of strategic marketing 16 (5), 437-462, 2008 | 215 | 2008 |
| Measuring state, effect, and response uncertainty: Theoretical construct development and empirical validation NJ Ashill, D Jobber Journal of Management 36 (5), 1278-1308, 2010 | 185 | 2010 |
| Effects of entrepreneurial and environmental sustainability orientations on firm performance: A study of small businesses in the Philippines B Roxas, N Ashill, D Chadee Journal of Small Business Management 55, 163-178, 2017 | 179 | 2017 |
| Relationship quality and satisfaction: Customer-perceived success factors for on-time projects P Williams, NJ Ashill, E Naumann, E Jackson International journal of project management 33 (8), 1836-1850, 2015 | 178 | 2015 |
| Antecedents and outcomes of service recovery performance in a public health‐care environment NJ Ashill, J Carruthers, J Krisjanous Journal of Services Marketing 19 (5), 293-308, 2005 | 175 | 2005 |
| A system's view of e‐learning success model SB Eom, NJ Ashill Decision Sciences Journal of Innovative Education 16 (1), 42-76, 2018 | 160 | 2018 |
| Burnout processes in non-clinical health service encounters NJ Ashill, M Rod Journal of Business Research 64 (10), 1116-1127, 2011 | 142 | 2011 |
| An exploratory study into the impact of components of brand equity and country of origin effects on purchase intention NJ Ashill, A Sinha Journal of Asia-Pacific Business 5 (3), 27-43, 2004 | 137 | 2004 |
| Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees NJ Ashill, M Rod, P Thirkell, J Carruthers Journal of Services Marketing 23 (5), 338-350, 2009 | 129 | 2009 |
| Management commitment to service quality and service recovery performance: A study of frontline employees in public and private hospitals M Rod, NJ Ashill International Journal of Pharmaceutical and Healthcare Marketing 4 (1), 84-103, 2010 | 124 | 2010 |
| How brand innovativeness and quality impact attitude toward new service line extensions: the moderating role of consumer involvement J Boisvert, NJ Ashill Journal of Services Marketing 25 (7), 517-527, 2011 | 117 | 2011 |
| Symptoms of burnout and service recovery performance: The influence of job resourcefulness M Rod, NJ Ashill Managing service quality: An international journal 19 (1), 60-84, 2009 | 113 | 2009 |
| E‐healthcare: an analysis of key themes in research A Mukherjee, J McGinnis International Journal of Pharmaceutical and Healthcare Marketing 1 (4), 349-363, 2007 | 112 | 2007 |
| The effect of management commitment to service quality on frontline employees' affective and performance outcomes: An empirical investigation of the New Zealand public … NJ Ashill, J Carruthers, J Krisjanous International Journal of Nonprofit and Voluntary Sector Marketing 11 (4 …, 2006 | 111 | 2006 |
| The impact of call centre stressors on inbound and outbound call‐centre agent burnout M Rod, NJ Ashill Managing Service Quality: An International Journal 23 (3), 245-264, 2013 | 104 | 2013 |
Michel RodDean & Professor of Marketing, University of New Brunswick (Saint John)Verified email at unb.ca
