Luciano Batista
Luciano Batista
Senior Lecturer in Operations Management, Aston Business School, Aston University
Verified email at aston.ac.uk - Homepage
Title
Cited by
Cited by
Year
The impact of operations performance on customer loyalty
V Kumar, L Batista, R Maull
Service Science 3 (2), 158-171, 2011
1212011
Boosting government reputation through CRM
R Da Silva, L Batista
International journal of public sector management, 2007
782007
In search of a circular supply chain archetype–a content-analysis-based literature review
L Batista, M Bourlakis, P Smart, R Maull
Production Planning & Control 29 (6), 438-451, 2018
562018
Customer Knowledge Management: People, Processes, and Technology: People, Processes, and Technology
M Al-Shammari
IGI Global, 2009
522009
Servitization through outcome-based contract–A systems perspective from the defence industry
L Batista, S Davis-Poynter, I Ng, R Maull
International Journal of Production Economics 192, 133-143, 2017
462017
Translating trade and transport facilitation into strategic operations performance objectives
L Batista
Supply Chain Management: An International Journal, 2012
342012
The systemic perspective of service processes: underlying theory, architecture and approach
L Batista, A Smart, R Maull
Production Planning and Control 19 (5), 535-544, 2008
292008
Circular supply chains in emerging economies–a comparative study of packaging recovery ecosystems in China and Brazil
L Batista, Y Gong, S Pereira, F Jia, A Bittar
International Journal of Production Research 57 (23), 7248-7268, 2019
232019
Supply chain operations for a circular economy
L Batista, M Bourlakis, Y Liu, P Smart, A Sohal
Production Planning & Control 29 (6), 419-424, 2018
202018
E-voting in Brazil-the risks to democracy
J Rodrigues-Filho, A Cynthia J, LC Batista
Electronic Voting 2006–2nd International Workshop, Co-organized by Council …, 2006
202006
Reverse logistics and the sectoral agreement of packaging industry in Brazil towards a transition to circular economy
P Guarnieri, JA Cerqueira-Streit, LC Batista
Resources, Conservation and Recycling 153, 104541, 2020
182020
Green and Lean: a Gemba–Kaizen model for sustainability enhancement
A Cherrafi, S Elfezazi, B Hurley, JA Garza-Reyes, V Kumar, A Anosike, ...
Production Planning & Control 30 (5-6), 385-399, 2019
172019
Translating customer-focused strategic issues into operational processes through CRM–a public sector approach
L Batista, P Kawalek
International Conference on Electronic Government, 128-133, 2004
152004
Knowledge management for food supply chain synergies–A maturity level analysis of SME companies
L Batista, M Dora, J Toth, A Molnár, H Malekpoor, S Kumari
Production Planning & Control 30 (10-12), 995-1004, 2019
132019
Green operations: What's the role of supply chain flexibility?
Y Liu, Y Zhang, L Batista, K Rong
International Journal of Production Economics 214, 30-43, 2019
122019
A terceirização de serviços e seus efeitos nas relações interculturais
LC BATISTA
ENCONTRO ANUAL DA ANPAD, XVIII, 1994
111994
The homeostasis paradox of new business models
L Bastita, I Ng, R Maull
The Naples 2013 Forum on Service, 2013
92013
Baseline environmental scan and analysis of good practice in CRM by local authorities
D Shaw, P Kawalek, L Batista, I Cottam, SC Council
Department for Communities and Local Government, former Office of the Deputy …, 2004
92004
Key operations performance factors on trade and transport facilitation
L Batista
82009
From linear to circular manufacturing business models
JA Garza-Reyes, V Kumar, L Batista, A Cherrafi, L Rocha-Lona
Journal of Manufacturing Technology Management, 2019
72019
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Articles 1–20