Tore Strandvik

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Bo EdvardssonProfessor of Business Administration, CTF Service Research Centre, Karlstad universityVerified email at kau.se
Kristina HeinonenProfessor, Hanken School of Economics, Helsinki, FinlandVerified email at hanken.fi
Maria HolmlundProfessor of Marketing, Hanken School of EconomicsVerified email at hanken.fi
Veronica LiljanderHankenVerified email at hanken.fi
Jacob MickelssonAssistant professor, Åbo Akademi UniversityVerified email at abo.fi
Christian GrönroosProfessor of Service and Relationship Marketing, Hanken School of Economics FinlandVerified email at hanken.fi
Erik SundströmMSB - Swedish Civil Contingencies AgencyVerified email at msb.se
Kaj StorbackaProfessor, Hanken School of EconomicsVerified email at hanken.fi
Anders GustafssonProfessor of Marketing, BI Norwegian Business SchoolVerified email at bi.no
Catharina von KoskullAssociate professor, University of VaasaVerified email at uva.fi
Inger RoosAssociate professorVerified email at kau.se
Bård TronvollProfessor of Marketing, Inland Norway University of Applied Sciences, Norway and CTF - KarlstadVerified email at tronvoll.no
Per SkålénProfessor of Business Administration, Karlstad UniversityVerified email at kau.se
Christian KowalkowskiProfessor of Industrial Marketing, Linköping University; Research Fellow, Hanken School of EconomicsVerified email at liu.se
Anu HelkkulaSenior Research Specialist, Research Ethics, Hanken School of Economics, FinlandVerified email at hanken.fi
Apramey DubeHanken School of EconomicsVerified email at cusinconsulting.com
Gunnar RosenqvistProfessor of Statistics, Hanken School of Economics, FinlandVerified email at hanken.fi
Margareta FrimanProfessor, SAMOT, CTF, Karlstad universityVerified email at kau.se

Tore Strandvik

Professor of Marketing, Hanken School of Economics, Helsinki, Finland

Verified email at hanken.fi - Homepage

Marketing service management


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Managing Customer Relationships for Profit: The Dynamics of RelationshipQuality K Storbacka, T Strandvik, C Grönroos International journal of service industry management 5 (5), 21-38, 1994	2424	1994
A customer‐dominant logic of service K Heinonen, T Strandvik, KJ Mickelsson, B Edvardsson, E Sundström, ... Journal of Service management 21 (4), 531-548, 2010	1413	2010
Emotions in service satisfaction V Liljander, T Strandvik International Journal of service industry management 8 (2), 148-169, 1997	1270	1997
The nature of customer relationships in services V Liljander Advances in Services Marketing and Management/JAI Press, 1995	1097	1995
The effects of satisfaction and loyalty on profits and growth: products versus services B Edvardsson, MD Johnson, A Gustafsson, T Strandvik Total quality management 11 (7), 917-927, 2000	856	2000
Customer dominant value formation in service K Heinonen, T Strandvik, P Voima European business review 25 (2), 104-123, 2013	610	2013
Customer-dominant logic: foundations and implications K Heinonen, T Strandvik Journal of Services Marketing 29 (6/7), 472-484, 2015	539	2015
Estimating zones of tolerance in perceived service quality and perceived service value V Liljander, T Strandvik International Journal of Service Industry Management 4 (2), 0-0, 1993	460	1993
Reframing service innovation: COVID-19 as a catalyst for imposed service innovation K Heinonen, T Strandvik Journal of service management 32 (1), 101-112, 2020	359	2020
Initiation of business relationships in service-dominant settings B Edvardsson, M Holmlund, T Strandvik Industrial Marketing Management 37 (3), 339-350, 2008	255	2008
Is a critical incident critical for a customer relationship? B Edvardsson, T Strandvik Managing Service Quality: An International Journal 10 (2), 82-91, 2000	248	2000
Stress in business relationships M Holmlund‐Rytkönen, T Strandvik Journal of Business & Industrial Marketing 20 (1), 12-22, 2005	239	2005
Consumer responsiveness to mobile marketing K Heinonen, T Strandvik International Journal of Mobile Communications 5 (6), 603-617, 2007	236	2007
Exploring customer value formation: a customer dominant logic perspective P Voima, K Heinonen, T Strandvik Svenska handelshögskolan, 2010	214	2010
Customer needing: a challenge for the seller offering T Strandvik, M Holmlund, B Edvardsson Journal of business & industrial marketing 27 (2), 132-141, 2012	206	2012
Monitoring value‐in‐use of e‐service K Heinonen, T Strandvik Journal of service management 20 (1), 33-51, 2009	169	2009
The relation between service quality, satisfaction and intentions V Liljander, T Strandvik Managing service quality 1, 45-61, 1995	166	1995
Ethical consumers' brand avoidance T Strandvik, A Rindell, K Wilén Journal of Product & Brand Management 22 (7), 484-490, 2013	158	2013
Different comparison standards as determinants of service quality V Liljander, T Strandvik Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 6 …, 1993	130	1993
Corporate brand evolution: corporate brand images evolving in consumers' everyday life A Rindell, T Strandvik European Business Review 22 (3), 276-286, 2010	127	2010

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