Thomas L. Baker
Thomas L. Baker
Ralph H. Cassell Endowed Professor of Marketing, University of Alabama
Verified email at
Cited by
Cited by
An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions
SA Taylor, TL Baker
Journal of retailing 70 (2), 163-178, 1994
Effects of supplier market orientation on distributor market orientation and the channel relationship: the distributor perspective
JA Siguaw, PM Simpson, TL Baker
Journal of marketing 62 (3), 99-111, 1998
Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events
R Hightower Jr, MK Brady, TL Baker
Journal of Business research 55 (9), 697-707, 2002
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors
S Benoit, TL Baker, RN Bolton, T Gruber, J Kandampully
Journal of Business Research 79, 219-227, 2017
The impact of suppliers’ perceptions of reseller market orientation on key relationship constructs
TL Baker, PM Simpson, JA Siguaw
Journal of the Academy of Marketing science 27 (1), 50-57, 1999
Promoting ethical behavior and organizational citizenship behaviors: The influence of corporate ethical values
TL Baker, TG Hunt, MC Andrews
Journal of business research 59 (7), 849-857, 2006
Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance
A Rapp, TL Baker, DG Bachrach, J Ogilvie, LS Beitelspacher
Journal of Retailing 91 (2), 358-369, 2015
A model of value creation: Supplier behaviors and their impact on reseller-perceived value
PM Simpson, JA Siguaw, TL Baker
Industrial Marketing Management 30 (2), 119-134, 2001
The role of brand communications on front line service employee beliefs, behaviors, and performance
TL Baker, A Rapp, T Meyer, R Mullins
Journal of the academy of marketing science 42, 642-657, 2014
Values and person‐organization fit: Does moral intensity strengthen outcomes?
MC Andrews, T Baker, TG Hunt
Leadership & Organization Development Journal 32 (1), 5-19, 2011
The effect of introducing a new brand on consumer perceptions of current brand similarity: the roles of product knowledge and involvement
TL Baker, JB Hunt, LL Scribner
Journal of marketing theory and practice 10 (4), 45-57, 2002
Individual differences in perceptions of service failure and recovery: the role of race and discriminatory bias
TL Baker, T Meyer, JD Johnson
Journal of the Academy of Marketing Science 36, 552-564, 2008
Key choices in the design of Simple Knowledge Organization System (SKOS)
T Baker, S Bechhofer, A Isaac, A Miles, G Schreiber, E Summers
Journal of Web Semantics 20, 35-49, 2013
Competitive intelligence collection and use by sales and service representatives: how managers’ recognition and autonomy moderate individual performance
A Rapp, R Agnihotri, TL Baker, JM Andzulis
Journal of the Academy of Marketing Science 43, 357-374, 2015
Preliminary evidence on the composition of relational exchange and its outcomes: the distributor perspective
JA Siguaw, TL Baker, PM Simpson
Journal of Business Research 56 (4), 311-322, 2003
The pragmatic American: Empirical reality or methodological artifact?
JT Pickett, T Baker
Criminology 52 (2), 195-222, 2014
Best practice recipes for publishing RDF vocabularies
D Berrueta, J Phipps, A Miles, T Baker, R Swick
Working draft, W3C 7, 2008
Demographics, attitudes, and reef management preferences of sport divers in offshore Texas waters
RB Ditton, HR Osburn, TL Baker, CE Thailing
ICES Journal of Marine Science 59 (suppl), S186-S191, 2002
The differing effects of technology on inside vs. outside sales forces to facilitate enhanced customer orientation and interfunctional coordination
A Rapp, LS Beitelspacher, N Schillewaert, TL Baker
Journal of Business Research 65 (7), 929-936, 2012
The impact of involvement on key service relationships
TL Baker, JJ Cronin Jr, CD Hopkins
Journal of services Marketing 23 (2), 114-123, 2009
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