| Decision-making in IT service management: a simulation based approach E Orta, M Ruiz, N Hurtado, D Gawn Decision Support Systems 66, 36-51, 2014 | 51 | 2014 |
| Met4ITIL: A process management and simulation-based method for implementing ITIL E Orta, M Ruiz Computer Standards & Interfaces 61, 1-19, 2019 | 48 | 2019 |
| Integrating serious games as learning resources in a software project management course: the case of ProDec A Calderón, M Ruiz, E Orta 2017 IEEE/ACM 1st International Workshop on Software Engineering Curricula …, 2017 | 24 | 2017 |
| Using simulation to aid decision making in managing the usability evaluation process N Hurtado, M Ruiz, E Orta, J Torres Information and Software Technology 57, 509-526, 2015 | 24 | 2015 |
| A system dynamics approach to web service capacity management E Orta, M Ruiz, M Toro 2009 Seventh IEEE European Conference on Web Services, 109-117, 2009 | 13 | 2009 |
| A simulation and gamification approach for IT service management improvement E Orta, M Ruiz Software Process Improvement and Capability Determination: 16th …, 2016 | 12 | 2016 |
| Aplicación de las Técnicas de Modelado y Simulación en la Gestión de Servicios TI E Orta, M Ruiz Carreira, M Toro Bonilla ADIS 2009: Decision-making in Software Engineering (in conjuction with JISBD …, 2009 | 10 | 2009 |
| Gamification for improving IT service incident management E Orta, M Ruiz, A Calderón, N Hurtado Software Process Improvement and Capability Determination: 17th …, 2017 | 7 | 2017 |
| Analyzing strategic business rules through simulation modeling E Orta, M Ruiz, M Toro Software Services for e-Business and e-Society: 9th IFIP WG 6.1 Conference …, 2009 | 6 | 2009 |
| Applying agent-based simulation to the improvement of agile software management N Hurtado, M Ruiz, C Capitas, E Orta Software Process Improvement and Capability Determination: 17th …, 2017 | 4 | 2017 |
| Gamification in IT Service Management: A Systematic Mapping Study M Trinidad, E Orta, M Ruiz Applied Sciences 11 (8), 3384, 2021 | 3 | 2021 |
| Análisis de los Efectos de las Políticas de Gestión de la Capacidad de los Servicios en el cumplimiento de los SLAs utilizando Simulación E Orta, M Ruiz Carreira, M Toro Bonilla JISBD 2009: XIV Jornadas de Ingeniería del Software y Bases de Datos (2009 …, 2009 | 3 | 2009 |
| A simulation approach to decision making in IT service strategy E Orta, M Ruiz The Scientific World Journal 2014, 2014 | 2 | 2014 |
| Aplicación de las Técnicas de Modelado y Simulación en la Gestión de la Capacidad de los Servicios TI. EO Cuevas, MR Carreira, MT Bonilla JISBD, 299-310, 2008 | 2 | 2008 |
| Gamification in IT Service Management: A Systematic Mapping Study M Trinidad García, E Orta Cuevas, M Ruiz Carreira MDPI, 2021 | | 2021 |
| Mercedes Ruiz's Lab M Ruiz, A Calderón, N Hurtado, E Orta, M Trinidad Actas de las XXVI Jornadas sobre Enseñanza Universitaria de la Informática, 2020 | | 2020 |
| Using Simulation to Aid Decision Making in Managing the Usability Evaluation Process N Hurtado Rodríguez, M Ruiz Carreira, E Orta Cuevas, ... Information and Software Technology, 57 (january 2015), 509-526., 2015 | | 2015 |
| Aplicación de las Técnicas de Modelado y Simulación en la Gestión de Incidencias de Servicios TI E Orta, M Ruiz Carreira, M Toro Bonilla JISBD 2011: XVI Jornadas de Ingeniería del Software y Bases de Datos (2011 …, 2011 | | 2011 |
| Collaborative development of reusable educational resources for software engineering and information systems core subjects E Orta, M Ruiz, N Hurtado, MT Garcia, JL Isla International Journal of Teaching and Case Studies 3 (1), 35-46, 2011 | | 2011 |
| Simulación aplicada a la mejora de los procesos de gestión de servicios TI EO Cuevas Simulación aplicada a la mejora de los procesos de gestión de servicios TI, 2010 | | 2010 |
