| The effects of distributive, procedural, and interactional justice on postcomplaint behavior JG Blodgett, DJ Hill, SS Tax Journal of retailing 73 (2), 185-210, 1997 | 2413 | 1997 |
| The effect of the servicescape on customers’ behavioral intentions in leisure service settings KL Wakefield, JG Blodgett Journal of services marketing 10 (6), 45-61, 1996 | 1735 | 1996 |
| The importance of servicescapes in leisure service settings KL Wakefield, JG Blodgett Journal of services marketing 8 (3), 66-76, 1994 | 1257 | 1994 |
| The Effect of Perceived Justice on Negative Word-of-Mouth and Repatronage Intentions JG Blodgett, DH Granbois, RG Walters Journal of Retailing 69 (4), 399-428, 1993 | 1203 | 1993 |
| Customer response to intangible and tangible service factors KL Wakefield, JG Blodgett Psychology & Marketing 16 (1), 51-68, 1999 | 1082 | 1999 |
| The effects of customer service on consumer complaining behavior JG Blodgett, KL Wakefield, JH Barnes Journal of services Marketing 9 (4), 31-42, 1995 | 865 | 1995 |
| Measurement and management of the sportscape KL Wakefield, JG Blodgett, HJ Sloan Journal of sport management 10 (1), 15-31, 1996 | 571 | 1996 |
| A Bayesian network model of the consumer complaint process JG Blodgett, RD Anderson Journal of Service Research 2 (4), 321-338, 2000 | 361 | 2000 |
| The effects of cultural dimensions on ethical decision making in marketing: An exploratory study LC Lu, GM Rose, JG Blodgett Journal of business Ethics 18, 91-105, 1999 | 356 | 1999 |
| Ethical sensitivity to stakeholder interests: A cross-cultural comparison JG Blodgett, LC Lu, GM Rose, SJ Vitell Journal of the Academy of Marketing Science 29 (2), 190-202, 2001 | 346 | 2001 |
| Toward an integrated conceptual model of consumer complaining behavior JG Blodgett, DH Granbois Journal of Consumer Satisfaction, Dissatisfaction and complaining behavior 5 …, 1992 | 346 | 1992 |
| A test of the validity of Hofstede's cultural framework JG Blodgett, A Bakir, GM Rose Journal of consumer marketing 25 (6), 339-349, 2008 | 317 | 2008 |
| A model of financial securities salespersons’ job stress D Cameron Montgomery, JG Blodgett, JH Barnes Journal of Services Marketing 10 (3), 21-38, 1996 | 227 | 1996 |
| Toward the creation of an eco‐oriented corporate culture: a proposed model of internal and external antecedents leading to industrial firm eco‐orientation G Stone, M Joseph, J Blodgett Journal of Business & Industrial Marketing 19 (1), 68-84, 2004 | 124 | 2004 |
| Retrospective: The importance of servicescapes in leisure service settings KL Wakefield, J Blodgett Journal of Services Marketing 30 (7), 686-691, 2016 | 117 | 2016 |
| Should hotels respond to negative online reviews? M Rose, JG Blodgett Cornell Hospitality Quarterly 57 (4), 396-410, 2016 | 115 | 2016 |
| The effects of distributive and interactional justice on complainants' repatronage intentions and negative word-of-mouth intentions JG Blodgett, SS Tax Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 6 …, 1993 | 114 | 1993 |
| An investigation of visualization and documentation strategies in services advertising DJ Hill, J Blodgett, R Baer, K Wakefield Journal of Service Research 7 (2), 155-166, 2004 | 104 | 2004 |
| The effects of perceived justice on complainants' repatronage intentions and negative word-of-mouth behavior JG Blodgett Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 7 …, 1994 | 103 | 1994 |
| Cross-cultural complaining behavior? An alternative explanation JG Blodgett, D Hill, A Bakir Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2006 | 80 | 2006 |
Kirk WakefieldBaylor UniversityVerified email at baylor.edu
