| Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor JHJ Lee, C Ok International Journal of hospitality management 31 (4), 1101-1112, 2012 | 532 | 2012 |
| Modeling roles of service recovery strategy: a relationship-focused view C Ok, KJ Back, CW Shanklin Journal of Hospitality & Tourism Research 29 (4), 484-507, 2005 | 284 | 2005 |
| Understanding hotel employees’ service sabotage: Emotional labor perspective based on conservation of resources theory JHJ Lee, CM Ok International Journal of Hospitality Management 36, 176-187, 2014 | 278 | 2014 |
| The effects of consumers' perceived risk and benefit on attitude and behavioral intention: A study of street food J Choi, A Lee, C Ok Journal of Travel & Tourism Marketing 30 (3), 222-237, 2013 | 271 | 2013 |
| The antecedents and consequence of consumer attitudes toward restaurant brands: A comparative study between casual and fine dining restaurants J Hwang, C Ok International Journal of Hospitality Management 32, 121-131, 2013 | 271 | 2013 |
| Drivers of work engagement: An examination of core self-evaluations and psychological climate among hotel employees JHJ Lee, CM Ok International Journal of Hospitality Management 44, 84-98, 2015 | 221 | 2015 |
| An emotional labor perspective on the relationship between customer orientation and job satisfaction JHJ Lee, J Hwang International Journal of Hospitality Management 54, 139-150, 2016 | 164 | 2016 |
| Customer orientation of service employees and rapport: Influences on service-outcome variables in full-service restaurants W Kim, C Ok Journal of Hospitality & Tourism Research 34 (1), 34-55, 2010 | 161 | 2010 |
| Using Twitter data for cruise tourism marketing and research SB Park, CM Ok, BK Chae Journal of Travel & Tourism Marketing 33 (6), 885-898, 2016 | 154 | 2016 |
| Hotel employee work engagement and its consequences J Lee, CM Ok Journal of Hospitality Marketing & Management 25 (2), 133-166, 2016 | 140 | 2016 |
| Relationships between brand experiences, personality traits, prestige, relationship quality, and loyalty: An empirical analysis of coffeehouse brands YG Choi, CM Ok, SS Hyun International Journal of Contemporary Hospitality Management 29 (4), 1185-1202, 2017 | 134 | 2017 |
| Mixed findings on the service recovery paradox C Ok, KJ Back, CW Shanklin The Service Industries Journal 27 (6), 671-686, 2007 | 98 | 2007 |
| The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants W Kim, C Ok Journal of Hospitality & Tourism Research 33 (2), 227-244, 2009 | 96 | 2009 |
| Evaluating relationships among brand experience, brand personality, brand prestige, brand relationship quality, and brand loyalty: an empirical study of coffeehouse brands YG Choi, C Ok, SS Hyun | 94 | 2011 |
| Contingency variables for customer share of visits to full-service restaurant W Kim, C Ok, DD Canter International Journal of Hospitality Management 29 (1), 136-147, 2010 | 88 | 2010 |
| The power of design: How does design affect consumers’ online hotel booking? J Baek, CM Ok International Journal of Hospitality Management 65, 1-10, 2017 | 84 | 2017 |
| Outcomes of destination marketing organization website navigation: The role of telepresence J Choi, C Ok, S Choi Journal of Travel & Tourism Marketing 33 (1), 46-62, 2016 | 84 | 2016 |
| Examination of factors affecting hotel employees’ service orientation: An emotional labor perspective JH Lee, C Ok Journal of Hospitality & Tourism Research 39 (4), 437-468, 2015 | 78 | 2015 |
| The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships W Kim, C Ok, KP Gwinner The Service Industries Journal 30 (7), 1139-1157, 2010 | 76 | 2010 |
| Analyzing Twitter to explore perceptions of Asian restaurants SB Park, J Jang, CM Ok Journal of Hospitality and Tourism Technology 7 (4), 405-422, 2016 | 75 | 2016 |
JungHoon (Jay) LeeEast Carolina UniversityVerified email at ecu.edu
